E-Permitting Payment Improvements

The City of Whitehorse is improving how payments are processed for development and building permits through the e-permitting system.

Starting on October 23, when users select to pay their fees, they will be taken to a new Paymentus payment portal with the relevant information pre-populated, including permit case number and payment amount. This will make payments more convenient for users by requiring less data entry.

Additionally, upon payment, confirmation will automatically be updated in the e-permitting system and reflected in the user’s case summary page. Users will also receive a confirmation email from Paymentus.

The City’s e-permitting system allows applicants to:

• Apply for building and development permits online – No in-person visits required
• Know the status of your application at any time - Track permit status online in real-time
• Submit documents online at any time – No in-person visits required
• Pay permitting fees – Receive confirmation in real-time
• Request inspections – No in-person visits required
• Save time and receive your approval more quickly - Reduced wait times and streamlined approvals

Staff are available in-person to assist applicants with the e-permitting system at the Building Services office, located in the Calcite Business Centre at Unit #6 – 151 Industrial Road.

Applicants can also continue to submit paper applications for building and development permits until the end of 2025.