Paratransit Policy Update

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The City of Whitehorse is updating its Handy Bus Policy (to be renamed Paratransit Policy) to make the service easier to use and accessible. Whitehorse is a growing, diverse city. Our transportation systems aim to support accessibility, equity, and dignity for all users.

We're working with Happy Cities and Meaningful Access Consulting to better understand riders' needs, challenges and barriers with using paratransit services offered by the City.

We are asking for community input to help guide updates to the Paratransit policy, to make sure that updates are informed by the lived experiences of transit users in Whitehorse.

How can I get involved?

Join the Riders and Carers Workshop
Wednesday, March 4
2 to 4 pm
Whitehorse Operations Building (187 Range Road)
To register, please fill out this form

Take the Paratransit Survey
Take our survey here!
Paper copies are available on the Handy Bus
Survey closes on March 9

Handy Bus Ride-along
Chat with us about your experience about the Handy Bus, on the Handy Bus!
Tuesday, March 3
1 to 5 pm

The City of Whitehorse is updating its Handy Bus Policy (to be renamed Paratransit Policy) to make the service easier to use and accessible. Whitehorse is a growing, diverse city. Our transportation systems aim to support accessibility, equity, and dignity for all users.

We're working with Happy Cities and Meaningful Access Consulting to better understand riders' needs, challenges and barriers with using paratransit services offered by the City.

We are asking for community input to help guide updates to the Paratransit policy, to make sure that updates are informed by the lived experiences of transit users in Whitehorse.

How can I get involved?

Join the Riders and Carers Workshop
Wednesday, March 4
2 to 4 pm
Whitehorse Operations Building (187 Range Road)
To register, please fill out this form

Take the Paratransit Survey
Take our survey here!
Paper copies are available on the Handy Bus
Survey closes on March 9

Handy Bus Ride-along
Chat with us about your experience about the Handy Bus, on the Handy Bus!
Tuesday, March 3
1 to 5 pm

  • The City of Whitehorse is reviewing its Handy Bus Policy (to be renamed Paratransit Policy). We are conducting a survey to better understand riders’ needs, challenges and barriers with using the service. Your feedback will help guide refinement of the Paratransit policy and strengthen accessible transit in Whitehorse. 

    There are 20 survey questions, followed by 3 optional demographic questions. You have the option to complete the questions as yourself or as a caregiver for an individual with disabilities. This survey is voluntary and responses to individual surveys will not be associated with the person completing it.

    Thank you for taking the time to contribute to this important initiative.

    Take Survey
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Page last updated: 26 Feb 2026, 09:58 AM